Once your order is placed, you will receive an email to confirm.
We dispatch all orders within 1-2 days of placing your order. You will receive another email when your order has been dispatched. We do our best to ship it out as fast as possible.
Delivery within the U.K. is sent express, and you should receive your item within 1-3 working days. Delivery is a flat fee of £5.00 for express. We offer free delivery for all orders £50 and over.
Delivery within the EU is usually 2 – 7 working days and costs £15. We offer free delivery for all orders £70 and over.
For international orders, we offer Standard shipping (3-17 days) for £5 or Express shipping (2-11 days) for £15. Orders £75 and over are sent Express for free.
Should you have any queries, please contact us and we will be able to provide more information. Please note that delivery times are dependent upon individual postal providers and are subject to any delays they might experience. We will always do our best to ensure you are informed if a delay occurs.
Exchanges & Returns
As the nature of the products is skincare, unfortunately we do not provide any returns or exchanges.
Please allow around 2 – 4 weeks for your skin to experience the benefit of our products and to see longer lasting effects.
Should you have any further queries, please contact us as we are more than happy to provide additional information.
We sincerely apologise for any faulty products. Please contact our team via firstname.lastname@example.org with your order number, any necessary imagery and description of the fault and we will work with you on a resolution as soon as possible.
Gift Cards are not eligible to be returned.
Should you wish to cancel an order, please email us directly. If the order has not been shipped, we can cancel this and provide a full refund. However, if the order has left us, unfortunately we cannot cancel this and the exchange and return policy then applies.
As we are an online retailer, payment methods we accept are Credit Card and Visa Checkout, Apply Pay and American Express.
Should you have any queries on new, existing or previous orders, please contact us at email@example.com and we will be able to assist.